Your support assistant should answer from approved policies and past fixes, not from finance or legal discussions. MeshTale keeps customer-ready material in its own audience and cites every answer.
Free tier, no card required.
Ticket: renewal delay explainedby 
Sam·Zendesk ticket
Renewal policy, customer-readyby 
Priya·Confluence
Bug: renewal email sent lateby 
Marco·Jira issue
Reply draft: billing questionsby Claude·chat sessionUse the customer-ready renewal policy: a renewal can be held while a billing check runs, and the customer keeps access in the meantime. A past ticket shows wording that worked.
Ticket: renewal delay explainedby SamRenewal policy, customer-readyby PriyaInternal teams hold sensitive working context, while customer-facing assistants need a narrower set of approved material. A support assistant that searches a shared company knowledge base can pick up finance planning or a legal discussion.
Nina asks the support assistant how to explain a delayed renewal to a customer. It finds the public policy, but it also pulls language from a finance planning thread about cash flow, leaving Nina to work out which parts can safely go into the reply while the customer waits.
The public policyand past tickets
A finance planning threadin the same search
Legal’s draft wordingnot yet approvedThree steps, each one a real part of the product. You keep working in the tools you already use.
Define the material a customer-facing assistant may use. Audience access and sensitivity labels keep everything else out of its reach.
Audience access
Support workspaceConnect customer-ready policies and help material, without adding finance or legal working discussions.
ConnectorsAsk ordinary questions and deliberately sensitive ones. Anything outside the assistant’s audience is refused, and the attempt is logged.
Audit logFrom any connected assistant. Every answer comes back cited.
Sources this usually begins with. Connect only what belongs in the workspace.
ZendeskConfluenceJiraMicrosoft TeamsSharePointSalesforce
Google Drive
SlackClaude
Gemini
CodexIf every employee and assistant can appropriately use every piece of company context, one shared workspace will be easier to manage.
Only if someone puts them in its audience. Audience access and sensitivity labels decide which memories reach which people and assistants, and a refused question is logged.
MeshTale flags the conflict and asks a person to decide which is accurate. The other is marked superseded and stops coming back in answers, and the decision is logged.
Yes. Every answer cites its sources, and every recall is logged with the assistant, the workspace, what came back and when.
Start with one audience. Free tier, no card required.
Free tier, no card required.
